Return & Refund Policy
30-day return window
You may request a return within 30 calendar days after delivery. We accept returns for defective and non-defective items. Products must be new or unused and include all parts originally supplied.
Defective, damaged, or incorrect items
If an item arrives defective, damaged, or different from what was ordered, contact us promptly. ShoppingLand LLC will provide return instructions and cover reasonable return shipping after confirming the issue.
Other returns
For non-defective returns or customer-choice returns, the customer is responsible for return shipping. Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.
Return method and exchanges
Returns are accepted by mail after return authorization. Exchanges are accepted for eligible items, subject to stock availability. Do not mail a return before receiving instructions.
Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method. No restocking fee is charged. Financial institutions may require additional time to post the credit.
How to start a return
Email ray@shoppingland-usa.com or call (201) 676-9595. Include the order reference and a short description of the reason for the return. For damaged or defective items, photos may be requested to help resolve the issue.